Refund policy

Return & Refund Policy

We want you to feel confident shopping with Aruná. Please review our return policy below.

Returns

You may request a return within 14 days of delivery.

To be eligible for a return, the product must be:

  • Unopened and unused
  • In its original packaging
  • With the safety seal intact
  • Accompanied by your order number

For hygiene and safety reasons, opened or used skincare products cannot be returned due to change of mind, except where required by applicable law.

To request a return, contact us at hello.aruna.us@gmail.com before sending any product back.

Returns must be sent to:
Aruná USA Returns
7569 NW 70th St
Doral, FL 33195
United States

Products returned without prior authorization may not be accepted.

Return Shipping

For returns due to change of mind, the customer is responsible for return shipping costs.

If you receive an incorrect, damaged, or defective product, Aruná will cover the applicable return or replacement shipping costs.

Original shipping charges are not refundable for change-of-mind returns.

Damaged, Defective, or Incorrect Products

Please contact us as soon as possible, preferably within 7 days of delivery, and include your order number and photos of the product and packaging.

This recommended reporting period does not limit any rights you may have under applicable law.

Bundles and Sets

Duo and trio bundles must be returned complete to qualify for a change-of-mind return.

Partial returns of bundles are not accepted for change-of-mind requests.

If one item in a bundle arrives damaged, defective, or incorrect, please contact us so we can provide an appropriate solution.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method within 5 business days. Your bank or card issuer may require additional time to post the refund.

Final Sale Items

Products clearly marked as Final Sale at the time of purchase are not eligible for return due to change of mind.

This does not affect any rights related to damaged, defective, or incorrect products under applicable law.

Purchases Through Other Platforms

Purchases made through TikTok Shop, Amazon, or other marketplaces may also be subject to the return and refund policies of those platforms.

Contact

For return or refund questions, contact us at:
hello.aruna.us@gmail.com