Refund policy

Last updated: [DATE]

We want you to be happy with your ritual. If something is not right, here is exactly how returns and refunds work at Aruná.

1. Return Window

You have 30 days from the delivery date to request a return. After 30 days we are unable to offer a refund or exchange.

2. What Can Be Returned

To be eligible for a return, your item must be:

  • Unopened and unused, with any seal intact.
  • In its original packaging and in the same condition you received it.
  • Accompanied by your order number or proof of purchase.

For health and hygiene reasons, we cannot accept returns of serums that have been opened, used, or had their seal broken, unless the product is defective or was damaged in transit.

Bundles must be returned complete. If one serum from a Duo or from the 3-Step Ritual has been opened, the bundle is no longer eligible for return.

3. Items That Cannot Be Returned

  • Opened or used products, except where defective or damaged.
  • Gift cards.
  • Items marked as final sale at the time of purchase.
  • Free promotional items.

4. How to Start a Return

Email hello@arunanatural.us with:

  1. Your order number.
  2. Which item or items you want to return.
  3. The reason for the return, and a photo if the item arrived damaged or incorrect.

We will reply within 1 to 2 business days with return instructions and the return address. Please do not send items back before receiving instructions from us. Returns sent without prior authorization may not be processed.

5. Return Shipping Costs

  • If the return is our fault (wrong item, defective, or damaged in transit): we cover the return shipping and send a prepaid label.
  • If you changed your mind: you are responsible for the cost of return shipping. Original shipping charges are non-refundable.

We recommend using a trackable shipping service. We cannot issue a refund for a return we never receive.

6. Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund was approved.

If approved, the refund is issued to your original payment method within 5 to 10 business days of approval. Depending on your bank or card issuer, it may take an additional billing cycle for the credit to appear on your statement.

If a bundle discount was applied to your order and you return part of the bundle, the refund is calculated on the discounted price actually paid, not the full retail price.

7. Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with photos of the item and the packaging. We will send a replacement or issue a full refund, including shipping, at no cost to you.

8. Exchanges

The fastest way to get the serum you want is to return the eligible item for a refund and place a new order. If you prefer a direct exchange, tell us when you write and we will arrange it where stock allows.

9. Order Cancellations

If you need to cancel or change an order, email us as soon as possible. We can usually make changes before the order has been fulfilled. Once an order has shipped it cannot be cancelled, and it will need to be handled as a return.

10. Refused or Undeliverable Packages

If a package is refused at delivery or returned to us as undeliverable because of an incorrect or incomplete address, we will refund the value of the products once the package reaches us. Shipping costs are not refunded in that case.

11. Late or Missing Refunds

If you have not received a refund after 10 business days from our approval email, first check your bank account again, then contact your card issuer, as processing times vary. If you have done both and still have not received it, write to us at hello@arunanatural.us.

12. Contact

Aruná Natural Cosmetics LLC
[BUSINESS ADDRESS]
Wyoming, United States
hello@arunanatural.us
Monday to Friday, 9am to 5pm ET