Shipping policy

Last updated: August 2026

1. Where We Ship

We currently ship within the United States only: all 50 states, including Alaska and Hawaii, plus the District of Columbia, Puerto Rico, Guam and American Samoa. We do not ship internationally at this time, and we are unable to ship to freight forwarders.

We do not ship to the U.S. Virgin Islands, the Northern Mariana Islands, or to military addresses (APO, FPO and DPO). If you place an order to one of these destinations, we will contact you and refund it in full.

Orders addressed to a P.O. Box are shipped via USPS.

2. Processing Time

Orders are processed Monday through Friday, excluding U.S. federal holidays. Orders placed before 12:00 pm ET on a business day are typically prepared for shipment within 1 to 2 business days. Orders placed on weekends or holidays begin processing the next business day.

During launches, promotions, and peak seasons, processing may take longer. We will let you know if there is a delay affecting your order.

3. Shipping Methods and Delivery Times

Method	Delivery time	Cost
Standard	5 to 7 business days	Calculated at checkout
Expedited	2 to 3 business days	Calculated at checkout

Delivery times are estimates counted from the day the order ships, not from the day it is placed, and they do not include the processing time described above. Carrier delays, weather, and events outside our control can affect delivery.

4. Free Shipping on Bundles

All Duos and The Aruná 3-Step Skin Ritual ship free with standard shipping. The discount is applied automatically at checkout, with no code required. Free shipping applies to standard shipping only; expedited shipping on a bundle is charged at the rate shown at checkout.

Single serums are shipped at the rate calculated at checkout.

5. Shipping Costs and Taxes

Shipping costs are calculated at checkout based on your address and the shipping method you choose, and are shown before you pay. Applicable sales tax is calculated at checkout based on your shipping address.

6. Order Tracking

You will receive a shipping confirmation email with a tracking number once your order leaves our facility. Tracking information can take up to 24 hours to become active on the carrier's website.

If you have not received a shipping confirmation within 5 business days of placing your order, please contact us.

7. Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an address entered incorrectly. If a package is returned to us as undeliverable, we will contact you to arrange reshipment; additional shipping charges may apply.

If you spot a mistake, email us immediately at hello.aruna.us@gmail.com. We can usually correct the address before the order ships.

8. Lost, Stolen or Damaged Packages

Once a package is handed to the carrier, it is in their custody. If tracking shows your package as delivered but you have not received it, please check with neighbors and your building, then contact the carrier to open a claim.

If your package is lost in transit or arrives damaged, contact us within 7 days of the expected or actual delivery date with your order number and photos where relevant. We will work with the carrier and either replace the order or issue a refund.

9. Split Shipments

In rare cases we may ship items from a single order separately, at no additional cost to you. You will receive tracking for each shipment.

10. Contact

Aruná Natural Cosmetics LLC
30 N Gould St, Ste N, Sheridan, WY 82801, United States
hello.aruna.us@gmail.com
Monday to Friday, 9am to 5pm ET